What is the channel manager? Why do you need it?
Channel manager is simply that the accommodation providers can use to update all channels in one panel.
A hotel works with several channels at the same time and managing them one by one takes much of your time. You should enter your prices and restrictions to each channel. What about the availabilities? You should update it for every new reservation, modification and cancelation for every channel. Have you ever calculated how much time you are spending when updating the channels?
HMS is rescuer for you at this point. With HMS, you can update all of them in one panel. With this way, you can save most of your time and that means less effort.
Secondly, if you have not much room you cannot leave availabilities to chance. And the only way to not getting overbooked reservation, you have to be correct about your availabilities on each channel immediately when an update needed. That means a lot of time and work and you cannot be at the computer for every minute. At this point, HMS will update your availabilities automatically for you when you receive a reservation from a channel.
Also, our PMS and Online Booking Engine works with Channel Manager fully integrated.
Do you want to increase your revenue? If you are not using a channel manager, you might be giving less numbers for availabilities to OTAs. Or you are not working with much of them. With HMS, you can work how much OTAs you want and you can open all of your rooms for selling easily. It should be not forgotten that, more reservations mean more revenue.
Technologies for Keeping Social Distance
Technologies for Keeping Social Distance
As in all areas of life, there will be many changes in the accommodation sector due to COVID19 pandemic and the most important of these is keeping the social distance. Social distance during reception processes will be the most important point to protect the health of both you and your guests. We have listed the technologies you can use for keeping social distance and protect your health.
- Online Check-in
This system, which you can use on your website or in the application of your hotel, allows you to receive your guest ID or passport information before arriving at the hotel. With this way, you will be able to keeping the social distance by eliminating the time the guest will spend at the reception and the taking the ID or passport.
- Online Door Lock System
With the Online Check-in System, you can send the door lock key to the guest that will be generated with the ID or passport information received to the hotel, before your guest arrives to hotel and enter the room. And with this way, you can reduce the contact at the reception and ensure that the guest does not touch anywhere else except their smartphone for entering the room.
- Online Check-out
By receiving credit card information to your system by the guest, you can minimize the contact while guests’ departure. You can also send the guest’s invoice to the guest’s e-mail address by online. With this way, you can protect your and your guests’ health by minimizing the contact. Also, customer satisfaction is kept at the highest level.
- Online Survey
You can protect the health of your guests and you by eliminating contact with an online survey to guest e-mail address that you can send instead of face-to-face contact or with paper forms. With this way, you can eliminate unnecessary paper use for implementing a eco-friendly policy too.
- Online Order
You can take your guests’ food and beverage orders through your hotel website or app, thereby both speeding up orders and minimizing contact with guests. At this point, contact time between service personnel and kitchen workers is minimized.
e-Mail Templates for Hotels
Best way to stay in contact with your guest at every step of their stay is e-mail. Also, it gives you chance to meet before they have checked in.
You can use the e-mail templates we prepared for you to please your guests and enjoy their stay.
These e-mails will take you one step forward by increasing customer satisfaction.
Subject: Your booking at [HOTEL NAME] has been confirmed.
Text:
Dear [Guest Name],
Thank you for choosing us. We look forward to make your stay unforgettable for you.
Your booking details;
Confirmation Number: [Voucher Number]
Room Type: [Room Type Name]
Arrival Date: [Reservation’s Beginning Date]
Departure Date: [Reservation’s Ending Date]
Kind regards,
[Hotel Name]Address: [Hotel Address]
Phone Number: [Hotel’s Phone Number]
Subject: About your upcoming stay at [HOTEL NAME].
Text:
Dear [Guest Name],
Please, do not hesitate to contact us on any subject you want to convey before your stay. You can reply to this e-mail or contact us by phone, in any subject we can help you.
Kind regards,
[Hotel Name]Address: [Hotel Address]
Phone Number: [Hotel’s Phone Number]
Subject: About your upcoming stay at [HOTEL NAME].
Text:
Dear [Guest Name],
We hope you are having a great stay at [Hotel Name]. Please, do not hesitate to convey your requests and suggestions to us about everything we can do for you.
Kind regards,
[Hotel Name]Address: [Hotel Address]
Phone Number: [Hotel’s Phone Number]
Subject: About your last stay at [HOTEL NAME].
Text:
Dear [Guest Name],
Thank you for choosing us for your stay. We hope that we could help you to make your stay unforgettable. We would be happy to hear your suggestions and requests about your last stay and we will be happy to welcome you again.
Kind regards,
[Hotel Name]Address: [Hotel Address]
Phone Number: [Hotel’s Phone Number]
Why small accommodation providers need channel manager too?
They cannot leave availabilities to chance!
Small accommodation providers must be correct about their availabilities on channels. Mostly these providers have not much room and they cannot leave their availabilities to chance.
Bigger properties can transfer their overbookings to another room type but small accommodation properties don’t have any chance for that.
Online channels are worldwide!
Online guests can book 24/7 and most small properties don’t have 24 hours shift. Meaning that someone has to block the calendar one by one on channels.
But when you have a channel manager, it’ll make the availability changes for you and you can sleep at night!
Increase your income with more reservation!
Most of small properties are run by a family or just one person. Being visible on more channels is hard to manage for small properties cause of that.
Channel manager make the updates by you and you can use more channels with this way. More channels can guarantee more reservations!
EMITT 2020
We were at EMITT!
13rd INTERNATIONAL TOURISM FAIR AND CONGRESS
Travel Turkey 2019 Fair
We were at Travel Turkey 2019 Izmir Fair as HMS Hotel Management System.
Thank you to all our customers and business partners who have visited us.
We will be happy to welcome you at the next fairs.